RAD SERVICE

RAD SERVICE

Wondering how to service the ebike you buy online? Fear not, we will never leave you hanging. To keep you riding Rad for years to come, our ebikes come with a multitude of service options tailored to your lifestyle.

WE COME TO YOU

Rad Mobile Service

To meet the needs of our busy riders, we offer on-demand ebike assembly and delivery, maintenance, and test rides to customers in select regions.

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Our friendly and knowledgeable mobile ambassadors bring a full menu of service options right to your doorstep, including tune-ups and safety checks, adjustments, and flat tire repair.

Not in a Rad Mobile Service area? Our partner velofix is an authorized nationwide mobile service provider.

SELF SERVICE

Online Help Center

Our digital library of product support articles offers a wide array of tips that can help you breeze by most obstacles that may come across your path.

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Browse through our extensive database and we're confident you'll find what you're looking for. We have online resources for any situation, from noisy brakes to basic chain cleaning.

YOU COME TO US

World-Class Product Support

With nearly 10,000 five-star reviews under their belts, our Seattle-based product support team is the best in the business. They love troubleshooting, are happy to talk you through your options, and will always make it right.

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Having a hard time putting your bike’s issue into words? No problem! Just send us a pic or a short video and we’ll get back to you with some straight-forward advice.

YOU COME TO US

Showroom and Service Center

Live near Seattle, Vancouver, British Columbia, or Utrecht, Netherlands and want to drop your bike off with us? Make an appointment to pay us a visit at our showroom if you’re looking for a tune-up, repair, or want to test ride our full line-up of electric bikes.

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Our resident team of expert ebike mechanics performs on-site maintenance and can answer any of those big, burning questions you may have about your new ride. Plus, you can always bring your bike in for a free diagnosis.

YOU COME TO US

Local Bike Shop Partners

If you're looking for hands-on help but don’t live in a mobile service area and can’t make it to our showroom, our product support team can refer you to a reputable bike shop in your area.

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Email our team at findashop@radpowerbikes.com and tell us what service you’re looking for. We’ll get back to you with a local provider you can trust.